Extraordinary Technical Support for Power System Testing Challenges
Discover what motivates OMICRON’s technical support engineers to exceed customer expectations 24/7.
In this episode of Energy Talks, we dive into a world where "good enough" simply isn’t an option. If you’re working in electrical power system testing, you know the stakes: systems are becoming more complex, grids are smarter, and when you’re in the field with a critical deadline looming, an unexpected technical or application issue can feel like hitting a brick wall.
These are the moments when you need expert technical support to resolve the issues preventing you from getting the job done.
But what if technical support was more than just a call centre? What if it were an extraordinary user experience built directly into a company’s customer care philosophy? To find out, we are joined by OMICRON technical support engineers Stefan Achberger and Lukas Forstner, who live and breathe this culture every day.
Stefan and Lukas describe how they and their global team are on the front lines, helping customers navigate an increasingly intricate power landscape. They also explain how OMICRON’s commitment to customer care motivates the team to invest significant time and energy into every issue, standing by 24/7 to ensure that "extraordinary technical support" isn't just a buzzword, but a reality for testers in the field.
Get more information about OMICRON Technical Support here:
"OMICRON provides 24/7 global support through our dedicated team of technical engineers. By working together, we ensure every customer issue is resolved effectively."
Stefan Achberger
Technical Support Engineer, OMICRON
“We offer technical support via email and phone. Sharing complete details about your technical challenge upfront helps us work more efficiently to find a solution.”
Lukas Forstner
Technical Support Engineer, OMICRON