Customer Support

For us, service means more than providing fast solutions for problems, for us it means growing together; growing through listening carefully and not only providing a quick-fix. It is our aim to assist you from the first moment you receive an OMICRON product. Therefore, our support is offered to you in a variety of ways including:

  • 24/7 support: Service centers on all continents provide a broad base of knowledge and extraordinary customer support. Over 40 highly skilled engineers from our support team are available to help you find answers to your questions.
  • Local partners: Our local offices and partners are your personal point of contact in your area and are trained to assist you when working with your product. 
  • Customer area: Our customer area is the part of our service that is especially designed for the World Wide Web. After registering you can easily access valuable information and data from wherever you are and you can submit your own questions, requests and ideas around the clock.
  • Technical papers and videos: Papers and application notes written by users or our engineers about day to day subjects directly related to your application are available in the user area or on the product pages. Videos are there to help you get familiar with the product and its different applications in an illustrative manner. They can be accessed via the product pages or the OMICRON youtube channel.