OMICRON Magazine

Magazine | Issue 1 2018 Nadja and her colleague need to attend a refresher course and take a subsequent exam every two years. Nadja has many anecdotes from her time at OMICRON: “A powerbank, for example, is a bad choice for a give- away because these can only be sent through the post according to strict rules, such as a maximum of two pieces per package. Due to these restrictions, shipping small gifts rapidly becomes unprofitable.” Experience counts Knowing what can be shipped worldwide and what cannot comes with experience. After all, there is no checklist that the team can refer to if needed. Also, they often receive no insight into local regulations or import quotas. “We work closely with our legal team to clarify legal requirements. But that does not always help us get any further. In some countries, a lot depends on the goodwill of local officials,” explains Nadja. “We then creatively look for legal ways to make it easier to import The “Central Customer Care & Sales Support” (CCSS) team faces new challenges almost every day. “We are responsible for an order from the moment it’s placed until it’s delivered to the customer,” explains Nadja Wozasek, coach of the 10-person CCSS team in Klaus, Austria. “In addition to creating the order confirma- tions, delivery notes and invoices we also take care of the payment terms and customs formalities as well as the organization of the shipments themselves.” Around 40 packages are dispatched to destinations around the world by OMICRON every single day. Hazardous goods One particular challenge is the growing number of ship- ments containing hazardous goods, which is mainly due to the increasing use of batteries. At the moment, one other team member aside from Nadja has the relevant certification to commission the dispatch of hazardous goods. In order to retain their certified status, both 21