follows a meticulously structured sequence. In addition to the processes, workplaces have been standardized as well. In every Service Hub across the globe, employees use the same infrastructure and equipment – the same tools, software, and, naturally, spare parts. Whether a team member is working in the Service Hub in Klaus, the Service Hub in Houston, which opened last year, or in one of our future hubs in Asia or Australia – they should always feel they’re working in a familiar environment. Apart from standardization, future sites also play a significant role in optimizing service times. For example, test sets no longer have to be returned to Klaus to be adjusted; they can be calibrated on-site. That’s why every Service Hub has climate-controlled rooms with multi-test towers. Networking the hubs Even though the Service Hubs operate autonomously, they remain closely linked. „The hubs are networked together so that a regular exchange of knowledge and ideas can occur. The benefit of this is that when a problem has been resolved at one site, all the others benefit from the experience without having to find solutions of their own.“ this is how Roman gives us a glimpse into the collaborative process between individual Service Hubs. „In summary, we can say that the pilot project in Klaus has been a resounding success, and the concept has proven itself with the opening of the Service Hub in Houston. We’re looking forward to opening additional sites and extending the reach of our high-level service quality.“ «In summary, we can say that the pilot project in Klaus has been a resounding success, and the concept has proven itself with the opening of the Service Hub in Houston.» Roman Novak, Process Manager, OMICRON 16
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