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Extraordinary Technical Support to Solve Your Testing Challenges

April 07, 2026

A Growing Need for Specialized Expertise to Minimize Downtime

Technical support is increasingly important for power system testing device users due to the growing complexity of modern grids, the need to ensure high reliability and compliance, and the rapid integration of digital and automated technologies.

Rather than trying to figure out a complex testing situation on your own, you can greatly benefit from our dedicated technical support services for expert and time-saving guidance with testing device operation, software use, data interpretation, troubleshooting instrument faults, and ensuring safety and compliance with standards.

OMICRON Technical Support has you covered
Simply contact OMICRON Technical Support. Our worldwide team of trained power testing experts is available 24/7 to answer all your technical questions.

“Technical support helps you interpret complex test data and apply appropriate maintenance strategies to ensure that power system assets operate safely, reliably and efficiently.”

How Do We Provide You with Technical Support?

24/7 Global Access to Real Engineers

Our technical experts are available via our free technical support hotline to assist you 24/7 so you can get help worldwide at any time.

Field Troubleshooting & Simulation

For real-time troubleshooting, our engineers can connect directly to your assets in the field or recreate your exact test setup to reproduce and solve your issue in our Customer Care Center.

Extensive Local Service Infrastructure

We maintain a network of over 20 service hubs and certified partners worldwide to provide local technical support in your native language.

Online and In-Person Training

Our OMICRON Academy offers you global hands-on and theoretical courses and webinars to keep you current on essential testing topics.

Knowledge Sharing

Our Customer Portal also provides you with a knowledge base of helpful technical documents, application notes and testing templates.

“Our technical support is from technician to technician, ensuring expert assistance for all questions about test setups, performing measurements and evaluating results.”

Technical Support Centers around the world

No matter where you are in the world or the time of day or night, OMICRON Technical Support is available to support you.

“We offer you expert consultation, training, and troubleshooting specific to the intricate nature your power system testing devices and applications.”

Interested in this topic? – listen to this Energy Talks podcast episode

OMICRON technical support engineers Stefan Achberger and Lukas Forstner describe the various ways their team assists users worldwide with technical inquiries and how the services offered are an inherent part of OMICRON’s Customer Care culture.