OMICRON Care
The Full-Service Solution for Your Test Devices
OMICRON Care is our annual full-service solution for your OMICRON test equipment. It combines repairs, factory calibrations, accessory replacement, preventive maintenance, and additional benefits in one convenient service package. The program is designed to reduce downtime, simplify service processes, and support reliable device performance over time. With exclusive features like loaner devices, organized pickup and delivery, and expedited handling, OMICRON Care helps keep your fleet ready for everyday use.
Service Contracts
Find out more about the service contracts we offer by contacting your local OMICRON Sales representative for details about availability in your area.
Europe
Available in selected countries inside Europe
North America
Available in the US and Canada
Request a new location
Could not find what you were looking for? Request a service contract for your location.
What OMICRON Care Includes
OMICRON Care combines essential product services into one full-service solution. Instead of organizing repairs, calibration, and additional support separately, you benefit from one convenient package with clearly defined services and valuable extras. The following features are included to help keep your devices reliable, accurate, and ready for use throughout their lifecycle.
- Repairs, including accidental damage, under fair use
- Factory calibrations
- Replacement of damaged connection accessories, such as cables, clamps, and connectors
- Preventive maintenance, firmware updates, and safety checks
- Pickup and delivery organized by OMICRON within approved regions
- Exclusive benefits, such as expedited handling and a customizable calibration reminder
“When we designed OMICRON Care, the goal was simple: make service easier and more predictable. Everything is built around keeping devices ready when they are needed.”
Lisa Gruber
Product Manager, Product Servicing
OMICRON Service Locations
Our Product Services Worldwide
Our global service network helps keep calibration and repair processes efficient and convenient. Selected OMICRON Service Hubs and Service Centers provide factory calibration and other product services near you. With qualified technicians, defined service standards, and coordinated processes, we help ensure reliable service quality across regions. Please reach out to your local OMICRON Sales representative to learn more about the specific services offered for your location.
- OMICRON Service Hubs: OMICRON Service Hubs provide a wide range of product services, including inspections, calibration, adjustment, and repair for almost all OMICRON devices. We are continuously expanding our network to make these services available in more regions.
- OMICRON Service Centers: OMICRON Service Centers focus on selected devices and offer calibration and simpler repair services. They handle logistics if your device needs to be sent to another location and enable faster service handling for many standard service cases.
- Service Partners: Our certified Service Partners extend our global reach. They offer services similar to those of OMICRON’s Service Centers and help ensure support is available near you.
“For me, OMICRON Care is about removing complexity. Customers can focus on their work instead of managing repairs, calibration, and all administrative tasks – we take care of it for them.”
Elena Gamon
OMICRON Care Sales Manager
Saving Time with OMICRON Care
Simplified service processes help you save time, reduce administrative effort, and keep your devices ready for use.
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“What I see every day is how much coordination is needed behind the scenes. OMICRON Care brings all of that together into one smooth process for the customer.”
Patrick Gisinger
Sub-process Manager, Product Servicing
Our Included Services in More Detail
Take a closer look at the key services included in OMICRON Care and how they help keep your devices reliable, accurate, and ready for use.
Repair
With OMICRON Care, you also benefit from repairs, including accidental damage under the Fair Use Policy. From initial diagnostics to final testing, we ensure your device is restored to reliable operation as efficiently as possible. If a device cannot be repaired, it may be replaced with a similar unit to keep your work on track.
Calibration
Factory calibration is included in OMICRON Care to help maintain device accuracy over time. Each calibration includes testing, a calibration certificate, and a report. Preventive maintenance, firmware updates, and safety checks are also part of this service, keeping your device in optimal condition.
What OMICRON Care Includes
Take a closer look at the services and processes included in OMICRON Care, from repair and calibration to logistics and device support.
What is OMICRON Care?
OMICRON Care is a subscription-based service program offering exclusive benefits for OMICRON devices, including repairs, calibrations, loaner devices, and more.
Which countries is OMICRON Care available in?
OMICRON Care is currently available to customers in selected countries of the European Union, Switzerland, and the United Kingdom.
Can I use a loaner device during service?
Yes. Loaner devices are provided free of charge during repairs and calibrations.
Will I receive calibration reminders?
Yes, you will receive an email reminder on the 15th of each month if any of your devices are due for calibration within the next 60 days. The calibration reminder always includes an overview of your entire fleet. You can simply reply to the reminder email to schedule a calibration.
How can I request a calibration service?
You can request a calibration by sending an email to Customer Care with your contract number. You can request a calibration even before receiving a reminder. After you receive your email reminder, you can simply reply with the required information to arrange device pickup.
Are connection accessories covered?
Yes, defective connection accessories (cables, clamps, plugs, connectors) are replaced free of charge under the Fair Use Policy.
What is covered under the repair service and what is not?
Repairs for accidental damage, hardware faults, software issues, and minor misuse and operational issues, including component replacement, are covered under the Fair Use Policy. If we determine that repair is not feasible, we may replace the device with a similar new or used device. Intentional or grossly negligent damage, unauthorized modifications or repairs, mechanical damage resulting from non-compliance with the user manual, obvious abuse or fraud, and damage caused by natural disasters are not covered.
Can I add or remove devices?
Devices can be added any time. Removal is only possible at the end of the contract period. To add devices, contact your local Area Sales Manager or the OMICRON Care Sales Manager. To remove devices, send your cancellation directly to Customer Care.