Calibration by the Manufacturer

Our factory calibration is designed specifically for OMICRON devices. We select relevant test points and verify device performance against specifications. A fully automated calibration process ensures consistent results and improves comparability across test results. An adjustment may be included depending on the service location and device type. Preventive maintenance, firmware updates, functional and safety checks are part of every calibration.  

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Factory Calibration vs. ISO/IEC 17025-accredited Calibration

Both services support reliable device performance, but they serve different needs. Factory calibration is the standard choice for routine calibration and keeping your device in the best possible condition. ISO/IEC 17025-accredited calibration is the right option when defined measurement uncertainty, traceability, or accredited results are required. OMICRON Calibrations performs these accredited calibrations as a legally independent body and can also support you with result interpretation and calibration interval guidance. 

Factory Calibration  ISO/IEC 17025-accredited Calibration 
ISO 9001-certified quality system  ISO/IEC 17025-accredited calibration lab
Calibration (AsLeft), calibration certificate, and detailed technical test report

Range of accredited calibrations offered: 

  • Full-Service (AsFound, Factory calibration, AsLeft)  
  • Pure (FoundLeft)

Every calibration also includes: 

  • Firmware updates 
  • Exterior cleaning and removal of dust particles on the inside 
  • Replacement or repair of worn-out housing parts 
  • Preventive maintenance through service campaigns 
  • Repair of wheels, handles, and latches on transport cases

Full service includes: 

  • AsFound calibration
    • Firmware updates 
    • Exterior cleaning and removal of dust particles on the inside 
    • Replacement or repair of worn-out housing parts 
    • Preventive maintenance through service campaigns 
    • Repair of wheels, handles, and latches on transport cases
    • Adjustment
  • AsLeft calibration
Broad network of service hubs and service centers worldwide that offer our factory calibration  Unbiased and impartial calibration results based on independently developed calibration procedures and proven test principles
Adjustment may be included depending on the service location and device type  Internationally recognized measurement results through ilac-MRA 
Detailed and in-depth functional tests Guaranteed unbroken chain of traceability to national/international reference standards
Our ISO 9001 accredited calibration lab provides a Calibration Certificate and Test Report  Our ISO/IEC 17025-accredited calibration lab provides a Calibration Certificate and Test Report 
Request your factory calibration now Request your ISO/IEC 17025-accredited calibration now
"Annual adjustments ensure specifications are met and test sets achieve maximum accuracy."

Michael Jochum

Hardware Developer

Smarter Access to Calibration Data

Our new calibration sticker makes calibration information easier to access. The prominent red sticker is printed individually for each device and includes the calibration date (in ISO 8601 format: YYYY-MM-DD), device type, serial number, and a QR code. With a quick scan, customers can access a sign-in-free microsite in the customer portal that includes calibration certificates, reports, user manuals, and technical support contacts. This is an important step toward even smarter and more connected product servicing.

"Calibration is the key to maintaining the accuracy and reliability of power system testing devices."

Lisa Gruber

Product Manager, Product Servicing

OMICRON Service Locations

Stay Calibrated Worldwide

Our global service network helps make factory calibration efficient and convenient. Selected OMICRON Service Hubs and Service Centers provide calibration services near you. With qualified technicians, defined service standards, and coordinated processes, we help ensure reliable service quality across regions. This means shorter transport routes, clear communication, and a calibration service designed specifically for your OMICRON device.

  • OMICRON Service Hubs: OMICRON Service Hubs provide a wide range of product services, including inspections, calibration, adjustment, and repair for almost all OMICRON devices. We are continuously expanding our network to make these services available in more regions.
  • OMICRON Service Centers: OMICRON Service Centers focus on selected devices and offer calibration and simpler repair services. They handle logistics if your device needs to be sent to another location and enable faster service handling for many standard service cases.
  • Service Partners: Our certified Service Partners extend our global reach. They offer services similar to those of OMICRON’s Service Centers and help ensure support is available near you. 
     
"Calibrations are essential for ensuring the reproducibility and comparability of device tests. Calibrated measurement equipment serves as the basis for determining conformity with basic standards."

Florian Rein

Expert for Standards and Norms at OMICRON

Easier Device Management and Additional Service Options

Want to keep working while your device is being calibrated?
Stay productive during calibrations with additional service products, such as our loaner devices, or enjoy extra convenience with our full-service program, OMICRON Care.

Request your Loaner Device

Join our OMICRON Care program

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FAQ

Frequently Asked Questions

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What is a calibration?

Calibration is the documented comparison of a measurement device (Device Under Test or DUT) with a traceable reference. The reference, often called a calibrator, serves as the gold standard for accuracy. During calibration, the DUT’s measurement result is compared to the reference’s output. The reference is meticulously calibrated and maintained to ensure its accuracy. Furthermore, the reference’s accuracy is traceable to a national or international standard held by a metrology body. This ensures consistency and reliability across different laboratories and industries.

Why should a calibration be performed?

Calibration helps ensure the accuracy and reliability of measurements and tests. Therefore, it is an essential factor for improving the efficiency, compliance, safety, and sustainability of any operation. The accuracy of each individual instrument changes over its product lifetime, making regular calibration essential.

How often should calibrations be performed?

Calibration frequency depends on several factors, including the type of instrument, its use, application, and industry standards. Establishing calibration intervals involves a thoughtful approach to ensure accurate measurements while avoiding unnecessary downtime and cost. Electronic components and mechanical devices exhibit drift over time due to environmental conditions. To ensure your OMICRON device consistently operates within published specifications and tolerances, we recommend that it be calibrated regularly.

What is the difference between calibration, verification, and an adjustment?

Calibration
Calibration involves measuring physical quantities and comparing the test object’s measurement results with a suitable and traceable reference measuring instrument under defined, reproducible conditions.

Verification
Verification is the comparison of a device’s measurement results collected during calibration with limit values, for example, published tolerances and the interpretation of the results. This means that a statement is made about whether the device is still within the manufacturer’s specified tolerance range.

Adjustment
During adjustment, the deviation between the test instrument’s measured values and a reference instrument is reduced to a minimum or brought back within a defined tolerance range. This requires a test instrument intervention.

What is the OMICRON factory calibration?

During our factory calibration, the device is fully tested and calibrated. Adjustment may be included depending on the service location and device type. All relevant, technical limit values are checked during an automated test procedure in a climate-controlled environment. 

OMICRON has been ISO 9001-certified since 1998. As part of the requirements, we use measuring instruments that are sufficiently precise for quality assurance.  

What is the ISO/IEC 17025-accredited calibration for OMICRON Calibrations?

The OMICRON Calibrations service has established a globally recognized, state-accredited ISO/IEC 17025 calibration laboratory that meets the highest international standards. Requests can also be made for well-founded interpretations of measurement results and estimates regarding the definition of extended calibration intervals.

Why should calibrations be done with OMICRON?

We not only set highest standards during the development of our products but also for our calibration solutions. Our extensive experience calibrating our devices enables us to select all critical test points to ensure full functionality. 

Third-party laboratories are limited to verifying the input and output variables of current or voltage. By contrast, our capabilities extend beyond these parameters, also enabling us to calibrate switch-off limits and frequency response. Furthermore, our fully automated test procedures allow for better comparability between calibrations than manual calibrations, where different operators have performed the procedure.

How does OMICRON ensure the equipment used for device calibrations is traceable and up to date?

We routinely calibrate all our test equipment at independent laboratories to maintain expected tolerances. We also use “golden devices” to verify consistency across test systems. This involves calibrating the same golden device on different towers and comparing the results. Additionally, we validate results with an independent ISO/IEC 17025-accredited laboratory.

When should our customers choose the factory calibration and when should they go for the ISO/IEC 17025 calibration at OMICRON calibrations?

During factory calibration your product is brought into the best possible condition. This service is for you if you want to ensure reliability and precision, or if you want your devices calibrated for compliance reasons. It is the ideal choice for routine checks and regular calibration intervals, and it is our standard offer.

The ISO/IEC 17025 calibration is for special requirements. If defined measurement uncertainty and traceability are important to you, this is the right choice. In some countries and industries, an ISO/IEC 17025 calibration is mandatory. If you only want an as-found calibration only without any adjustment to monitor drift, you should also opt for the ISO/IEC 17025 calibration. Additionally, if you want consulting services on your calibration interval, the OMICRON Calibrations team is the right partner for you.

What are the AsFound, AsLeft and FoundLeft concepts?
  1. AsFound: Initial data is recorded during calibration.
  2. Adjustment/Repair: This involves a product intervention for bringing limit values back within the defined tolerance range. If needed, this is based on AsFound data.
  3. AsLeft: Data is recorded after adjustments.
  4. FoundLeft: This refers to situations where  an adjustment is not wanted or needed. In this case, AsFound data is the same as AsLeft.
Can all my devices be repaired or calibrated internationally?

Many issues can be solved at your nearest service center. Our calibration capabilities and service centers are continually expanding. If your issue cannot be resolved at a local service center or with a service partner, devices need to be sent back to OMICRON in Austria. 

What is the warranty/guarantee of OMICRON products?

The warranty and guarantee period shall be 24 months from the date of product handover to the customer, unless explicitly agreed otherwise in writing. This period is limited to six months for repairs and hardware modules.