24/7 – Your direct line to us
Superior technical support is extremely important to us. A worldwide network of Technical Support & Application Engineers are happy to assist you in operating your testing equipment and software, as well as supporting you during measurements and answering your technical questions covering the wide range of applications and assets in the power energy market. 24/7 – around the clock – competent and free of charge.
At OMICRON, customer satisfaction is an integral part of our excellent service and product quality. You can rely on your OMICRON products to continue performing for many years after your initial purchase.
However, it is impossible to eliminate all the risks of sporadic failures caused by component drop-outs or other influences throughout the lifecycle of our products. But we understand that downtimes caused by repairs and servicing are less than ideal. Therefore, our service team places great emphasis on providing you with fast, simple, professional support. In this vein, we are able to put you in direct contact with highly qualified engineers around the clock via our 24/7 support service. So if you ever encounter a problem with any of our products, please do not hesitate to get in touch with us and let us know what has happened. We will be happy to help.
"You call them and you get put right through to the person who can help. OMICRONs Technical Support is exceptional and really valuable to me."
"This is how they stand out from many others: the process is simpler, the customer support agent is immediately available and there is no waiting on hold."
"When it comes to customer support, OMICRON sets the standard in the industry."
Got problems with your test set?
Then put us to the test!
In case your device needs to be repaired, it should be ready for use again as soon as possible. That's why we would like to ask you to provide us with the completed Device Return Form before sending the unit. If the repair form and an order confirmation are received either before or upon receipt of the unit, the average repair time is about a week.
Get an inside look into our repair process
Europe / Middle East / Africa
Looking for Software-updates and news about your OMICRON devices?
Development is constantly underway. You will always stay up-to-date by using our Customer Portal. Our latest software updates and manuals, as well as hundreds of presentations and reports are available here free of charge.
Excellence through Education
When it comes to essential technical questions, we are certainly the people to ask. We can answer your questions one on one or in a training group.
By the way, we are convinced that there is no such thing as a bad question. So use that to your advantage – we love supporting you! (Moreover, this is often how we receive the best ideas for new product features.)