Before returning your device to OMICRON, please fill out this form to let us know what exactly we can do for you. We appreciate one form per device.
For return shipments to OMICRON for the purpose of repairs, please contact OMICRON's Technical Support prior to shipping. It may be beneficial for you to wait for OMICRON’s response before shipping your test set; often issues can be solved over the telephone or by a software update at the customer’s site.
Provided that we receive the completed device return form and the purchase order in advance, a processing time of approximately five working days will be likely. Note that a re-calibration is part of any repair.